Measuring residents' perception of service quality in their localities

This survey is being conducted as part of the study leading to an M.Sc Degree in Governance and Management.


The purpose of this questionnaire is to make an assesment of the residents' perceptions of the service quality of Local Councils in Malta and Gozo. 

This is an anonymous questionnaire and individuals will not be identified. 

We encourge you to be honest since the answers will make an impact on the overall study results.

If you have any questions regarding the survery don't hesitate to contact Mario Fava on:  [email protected].

Access the survey here.